Resources Case Studies, White Papers and eGuides

White Papers

How an MSP
Can Change


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Outsourcing Isn’t a
Dirty Word


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Boost Small Biz Growth with the Cloud


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Case Studies

Replace Underperforming IT Support Provider

Virginia Services Firm

A Virginia services firm contacted Elevative Networks because its support requirements were not being met by their current IT support provider. The Firm was not getting timely responses to support requests, felt that the work being done was substandard, and therefore had concerns of increased risk around their technology.

At the start of the engagement, Elevative Networks performed a complete network evaluation uncovering many items in need of attention including: missed backups, unpatched servers and workstations, security vulnerabilities, poor and missing documentation, and many others. Elevative Networks corrected these issues and implemented its process of continually aligning the client’s technology with standards and best practices. The company now has less noise and less risk in their technology environment.

Changing from On Staff IT Support to Outsourced Support

Maryland Association

Because of poor results from in-house IT staff and wanting to “know what you don’t know” the Association begin a comparison of their in-house IT support staff to an outsourced solution. Elevative Networks met with management and compared the results Elevative’s clients receive with the results they were receiving from their in-house IT staff.  Seeing the difference, and with an updated understanding of what “good IT support” should look like, the Association made the decision to outsource to Elevative Networks because they need the results Elevative delivers.

Meeting Cybersecurity Compliance Requirements (FISMA / NIST)

Virginia Government Contractor

A Virginia government contractor asked Elevative to help them become and then maintain NIST compliance. Elevative used the three-stage process of: Assess, Address and Maintain.

Using our systems and processes Elevative was able to identify multiple gaps in security, documentation, procedures, and training that needed to be addressed. After identifying the gaps Elevative worked with the client to close security gaps in their technology, create and update documentation, improve existing processes and implement new ones, and provide cybersecurity training to staff.

Once that framework was in place, Elevative continues to work with the client to maintain compliance.

eGuides

Office 365 vs
Google Apps


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Guide to Business Continuity


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Combating Cybercrime on a SMBs Budget


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  • Elevative Networks is a life saver

    "Elevative Networks is a life saver – their responsive IT service is unparalleled from past IT Support Companies we have worked with. Best of all their advice always has my specific business goals in mind."

    VA Business Owner
  • Elevative gives us personalized attention

    “Elevative Networks has been our law firm's IT service provider for more than a dozen years. During that time, they have walked with us through the ever-advancing technologies and have kept our IT systems current and functioning at the highest levels.  As the business need for connectivity and flexibility has increased, Elevative has continued to give us personalized attention to ensure that we are able to serve our clients in the manner that is expected in today's mobile workplace. “

    Partner
  • I’ve already referred Elevative to my own clients

    “In the 12 years we’ve worked with Elevative Networks, they have been an absolute lifesaver.  They are super-fast in responding to our support calls and always takes time to explain [in plain English] what the problem is and how we can solve it without breaking the budget. They are honest, ethical, straightforward and always go the extra mile to make sure that all issues are resolved.  I’ve already referred them to my own clients and would highly recommend them to anyone.” 

    President & CEO
  • Elevative's staff is knowledgeable and very responsive

    “We have outsourced our IT support to Elevative resulting in significant savings. Further, they handled our transition to Office 365 from Microsoft Exchange. This has resulted in increased efficiency and overall increase in productivity for our entire organization. Their staff is knowledgeable and very responsive.”

    Executive Vice President
  • Elevative provides great value

    “Elevative Networks provides us with remote and on-site support with a responsive and friendly service which is tailored to our needs. They are always very quick to respond and have completed complicated projects like new office stand-up and Office 365 migrations without incident. Their engineers are always very polite, friendly and very knowledgeable. They are also pro-active and suggest ways of improving our systems on a regular basis. They provide great value, we could not hire internal staff to provide the same level of support for three times the cost.

    Vice President, Strategy and Solutions

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