Resources Case Studies, White Papers and eGuides
Replace Underperforming IT Support Provider
Virginia Services Firm
A Virginia services firm contacted Elevative Networks because its support requirements were not being met by their current IT support provider. The Firm was not getting timely responses to support requests, felt that the work being done was substandard, and therefore had concerns of increased risk around their technology.
At the start of the engagement, Elevative Networks performed a complete network evaluation uncovering many items in need of attention including: missed backups, unpatched servers and workstations, security vulnerabilities, poor and missing documentation, and many others. Elevative Networks corrected these issues and implemented its process of continually aligning the client’s technology with standards and best practices. The company now has less noise and less risk in their technology environment.
Changing from On Staff IT Support to Outsourced Support
Because of poor results from in-house IT staff and wanting to “know what you don’t know” the Association begin a comparison of their in-house IT support staff to an outsourced solution. Elevative Networks met with management and compared the results Elevative’s clients receive with the results they were receiving from their in-house IT staff. Seeing the difference, and with an updated understanding of what “good IT support” should look like, the Association made the decision to outsource to Elevative Networks because they need the results Elevative delivers.
Meeting Cybersecurity Compliance Requirements (FISMA / NIST)
Virginia Government Contractor
A Virginia government contractor asked Elevative to help them become and then maintain NIST compliance. Elevative used the three-stage process of: Assess, Address and Maintain.
Using our systems and processes Elevative was able to identify multiple gaps in security, documentation, procedures, and training that needed to be addressed. After identifying the gaps Elevative worked with the client to close security gaps in their technology, create and update documentation, improve existing processes and implement new ones, and provide cybersecurity training to staff.
Once that framework was in place, Elevative continues to work with the client to maintain compliance.